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General Terms and Conditions that apply to the services of Alma Catering Amsterdam, registered with the Chamber of Commerce under number 61538566. Known to the tax authorities under VAT number NL002487979B33
1. Services 
1.1 Alma Catering Amsterdam has the objective to prepare meals that are delivered to customers on order at a provided address. 
1.2 You can order your meal up to two working days in advance via email:, You can increase your order up to 2 working days prior to the delivery date.
1.3 An order is final if Alma Catering Amsterdam has confirmed this to you by email. Alma Catering Amsterdam is at all times free to refuse an order.
1.4 You can cancel your order up to 2 working days prior to the delivery date without any costs at via email: Thereafter, the legal "right of withdrawal for contracts concluded at a distance" does not apply, because the products are perishable in nature and can not be returned. If the order is for more than 40 people the cancellation period may vary. Please consider the cancellation terms offered in our quote.
2. Account 
2.1 Before you can place an order, you must register with the following information: your name, address, (an alternative delivery address), e-mail address, telephone number. You consent to this data being used for the management of your account and in the context of the delivery and settlement of your orders. 
2.2 You guarantee to Alma Catering Amsterdam that the information provided by you is accurate and complete. Any changes in the data must be communicated to Alma Catering Amsterdam in time to avoid mistakes in the delivery process.
3. Intellectual property rights 
3.1 All intellectual property rights with regard to our website and our services are exclusively held by Alma Catering Amsterdam and/or our partners and vendors.
3.2 The use that you may make of the website and our services is limited to what is stipulated on the website and in these General Terms and Conditions.
3.3 Alma Catering Amsterdam has the right to use your submitted contributions, such as reviews, for all of its current and future activities. Insofar as intellectual property rights rest on these contributions, you transfer them unconditionally and free of charge to Alma Catering Amsterdam. As far as possible you also distance yourself from any personal rights. You guarantee to Alma Catering Amsterdam that you have the right to make the submitted contributions available and to transfer the rights as described above. 
3.4 Alma Catering Amsterdam has the right to place and/or delete your contribution on the website according to personal preference, with or without mentioning the (user's) name specified by the user.
4. Liability 
4.1 The utmost care is devoted to the services provided by Alma Catering Amsterdam and the meals comply with the reasonable quality requirements and requirements of food hygiene. 
4.2 Alma Catering Amsterdam, however, does not guarantee that the service will be faultless, fully complies with the description and/or image provided, or will produce the result desired by the user. Alma Catering Amsterdam gives no guarantee if any defects are (partly) caused by the user himself or a third party and/or defects caused by external factors or incorrect or incompetent use.
4.3 Alma Catering Amsterdam reserves the right, if necessary, to make changes to the meal to be delivered. You will be notified of significant changes at least 1 day prior to the agreed delivery date, after which you will of course have the opportunity to cancel the order free of charge. 
4.4 You must immediately report any complaints within a reasonable period after delivery, with a clear and complete description of the complaints.
4.5 Alma Catering Amsterdam is not liable for any indirect or consequential damage that occurs as a result of the use of our services or the inability to use our services. This limitation of liability does not apply in case of intent or gross negligence of Alma Catering Amsterdam and/or our directors. 
4.6 Alma Catering Amsterdam is not liable in the event of a situation that is due to force majeure. 
4.7 Alma Catering Amsterdam has the right to cancel an already accepted order no later than 2 days before the agreed delivery date by means of an e-mail message or by telephone, without being liable to you for that.
4.8 You are solely responsible for the use you make of our services (including the use made by those with whom you share the meals). Possible intolerances to certain nutrients and allergies belong to the user, even if you have informed Alma Catering Amsterdam beforehand, and Alma Catering Amsterdam can not be held responsible for any damage and/or health problems caused by this. Alma Catering Amsterdam can cover the 14 listed EU allergens*, plus vegetarian, and vegan.
*EU allergen list: gluten (wheat, rye, barley, oats), shellfish (e.g. crabs, prawns, lobsters), egg, fish, peanut, soy, milk, nuts, celery, mustard, sesame, sulphur dioxide and sulphites (at concentrations of more than 10 mg/kg or 10 mg/l in terms of total sulphur dioxide – used as a preservative), lupine, and molluscs (e.g. mussels, oysters, squid, snails)
4.9 You indemnify Alma Catering Amsterdam for any claim from yourself or third parties in any way resulting from or in connection with the use of our services.
5. Price and payment 
5.1 The rates for our services are announced through the website or quotes. 
5.2 The payments due for your orders will be collected following what has been agreed upon and stated in the order invoice or quote.
5.3 Payments will not be refunded, except in case of cancellation of an order in the manner as determined on the website, quote and/or in these Terms and Conditions.
6. Privacy 
6.1 Alma Catering Amsterdam processes and stores the information provided by you in the context of our services and complies with the legal rules on the protection of personal data. 
6.2 Your personal data will not be provided to third parties, unless this is necessary for the performance of our services or if we are obliged to do so on the basis of the law or an order from a competent authority. We use cookies, which enable us to recognize your computer. In this way the user-friendliness is increased because you do not have to enter your data every time. 
6.3 We keep and process your personal data as good as reasonably possible, taking into account the current state of the art.
6.4 You have the right at any time to view, correct or change your personal data stored by us. For this you can contact us via
7. General 
7.1 These General Terms and Conditions and the content of our services can be adjusted by us at any time. We also have the right to stop our services at any time. 
7.2 Dutch law applies to these Terms and Conditions and our services. The competent court in Amsterdam has exclusive jurisdiction to hear any disputes. 
7.3 In the event that one or more provisions of these General Terms and Conditions are null and void and / or destroyed, the remaining provisions will remain in full force. The void or voided provision will then automatically be replaced by a provision that does as much as possible with the purpose of the void or voided provision.
7.4 In the event that one or more parts or assets of the company of Alma Catering Amsterdam are transferred, Alma Catering Amsterdam has the right to transfer all parts of the website, including possible contributions from users, and all accounts. 
Amsterdam, 17 January 2024

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